Zoom App Keeps Crashing: How to Fix It
Zoom freezes, closes itself mid-meeting, or quits as soon as you start sharing your screen.
Try these in order
- Restart Zoom and your device. Fully close the app and reopen it, then restart the computer or phone if freezing continues (Zoom Support).
- Update to the newest Zoom version. Many crash and freeze bugs are fixed in later releases (Zoom Support).
- Clear Zoom's cache and cookies. You'll find this in the app's settings; it clears out corrupted temporary files (Zoom Support).
- Check your camera and video settings if it freezes on video. Test your video, confirm the correct camera is selected, and adjust your video settings (Zoom Support).
- Update your computer's drivers. Zoom recommends updating all drivers, including graphics and BIOS, when it crashes during screen sharing (Zoom Support).
- Reinstall with a clean uninstall. Run CleanZoom to remove every trace of Zoom, then install the 64-bit client from Zoom's Download Center (Zoom Support).
- Switch the video rendering method. In Settings > Video > Advanced, choose Direct3D9, restart your computer, and test again (Zoom Support).
Still stuck? Join from the Zoom mobile app or phone dial-in while you wait, and check Zoom's status page for a wider outage before contacting Zoom Support.
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