Snapchat Streak Disappeared or Won't Update: How to Fix It
Your Snapstreak with a friend vanished, or the flame and number aren't showing even though you both sent Snaps that day.
Try these in order
- Look for the Restore button Open the one-on-one or group Chat that had the Streak. If a "Restore" button appears next to it, tap it and follow the in-app instructions to get the Streak back.
- Act fast Only recently expired Streaks can be restored. If there's no Restore button, the Streak ended too long ago to bring back.
- Make sure Snaps are actually sending A Streak only counts if the Snap goes through, so fix any sending problems first — check your connection and make sure the app is up to date.
- Close and reopen Snapchat A quick app restart often refreshes a Streak counter that's lagging behind.
- Clear your cache In Settings, use Clear Data or Clear Cache. It won't delete your Snaps or Chats and can fix display glitches.
- Submit the Streak restore form If the in-app option isn't available, fill out Snapchat's Streak restore request form and they'll review it.
Still stuck? Remember that chats, Stories, Snaps from Memories, and group Snaps don't count toward a Streak — only regular Snaps between you and that friend do. If restores keep failing, Snapchat Support's Streaks section has more options.
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