DoorDash Missing Items or Refund Not Given: How to Fix It
Your delivery arrived but something is missing or wrong, and you want a refund, credit or the item redelivered.
Try these in order
- Report it in the app Open the Orders tab, choose the order, tap "Help," then under "Order Issues" select "Missing or incorrect items" and follow the prompts (DoorDash).
- On a computer, use the same Help menu Open the menu icon, select Orders and your order, click Help on the right, then pick "Missing items" or "Items made incorrectly" (DoorDash).
- Pick the right category Missing covers a whole item or part of one, like the fries from a combo; incorrect covers wrong size, wrong menu item, ignored special instructions or unexpected ingredients (DoorDash).
- Add clear photos Include unblurred photos of everything you received, unwrapped, plus the receipt if you have it — this speeds up the review (DoorDash).
- Show the actual problem If fries are missing, photograph the opened bag without them; if you got the wrong item, photograph what turned up instead (DoorDash).
- Report a totally wrong order differently If none of the items were yours, follow the same path but report it as "Order never arrived" under Order Issues (DoorDash).
Still stuck? The self-help tool offers the same resolutions an agent can give — a credit, refund or redelivery where available. If it doesn't resolve things, contact DoorDash Support directly through the same Help menu (DoorDash).
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